More about this item
This is a listing for 22 small handmade porcelain 2 hole, brownish grey and white marbleized buttons made by ceramic artist Suzanna Van Schoonhoven-Hunter. They are 3/8" in diameter and 1/8" thick. We are the exclusive online distributor of this artist's work.
P.9.8.09.A SUZ CL445 W13 ID150 Lot #7
ABOUT CONDITION OF THE ITEM FOR SALE
Our elves are highly trained to inspect for damage of any type. If there are cracks, chips, or any other flaw, we DOCUMENT IT in photos AND/OR text. Additionally, there is a final inspection just prior to shipment, to ensure that no damage happened between the warehouse and the packing/shipping workbench. If we find any anomalies, you will receive an email just prior to shipment. Otherwise, you can assume that if we make NO mention of cracks, chips, flaws or other damage, then there is none, and there is no need to ask an additional question about it.
There may be dirt or soil on the item in the photo if the item is used. We do our best to clean up used items prior to shipment. Used items often show wear, and you can expect a rudimentary cleaning of your item, but we do not promise that used items will be spotless, or to an extreme level of restoration prior to shipment.
ABOUT HANDLING and SHIPPING TIME
says this on their website about shipping and handling charges:
“How reasonable were the shipping and handling charges?
We charge a $3.00 handling fee when necessary, which we have found to cover most of our packages. Occasionally when we have an oversized package that requires more handling , additional bubble wrap and protective materials, or when we have to purchase oversized boxes and packaging for something that could take up to an hour to prepare for safe shipping, we may charge a higher handling fee. For most of those exceptional packages we don't charge over $5.00. We do our very best to keep our costs reasonable. We know there are people who might try to take advantage of you – but please be assured that we work hard every day to ship the safest, fastest and least expensive way possible. When we receive a request to reduce our shipping fees, this is requesting that we absorb the actual expenses somewhere else. Much of the proceeds from the sale of our items is returned to the owners of the items, after that, we pay our student and underemployed working staff and the cost of doing business – including and PayPal fees (which can add up to 15 to 21% of the total amount you paid including the shipping and does not include the separate monthly fees charges sellers for the privilege of selling on their site). For lower priced items, the margins remaining are equally very small.
We publish a 5 day handling time for shipping our packages – we maintain a very large shipping queue, and work on a first in first out system. We often have 50 to 60 packages and buyers waiting for their packages ahead of yours. We prepare each item for shipping carefully, and won't rush to get the job done if it means sacrificing the safe and secure shipment of your, or anyone's, item. If you have a need for us to rush your shipment, please let us know – otherwise your item will be in the queue as we normally handle all packages.
ABOUT SHIPPING CHARGES
We do not make up the shipping charges. We use the shipping calculator tool. This tool accepts our entries for the package – the weight and package dimensions, the carrier options – and looks at your zip code to calculate the shipping prices. The price you see on the screen includes our handling fee as part of that rate. If the shipping charge looked high, it is because that is what the carrier is charging. Shipping prices have continued to rise, just as the cost of fuel has risen dramatically. We have no control over the accuracy of the shipping calculator tool itself – we use the tool because insists it is a best practice to do so. If you believe it may be inaccurate, please do communicate your dissatisfaction about the tool with directly, as we have no control in that area.
You have the power to help support businesses, and you also have the power to have an business suspended, based on your feedback. We'd prefer to break through the secrecy and work things out with you directly – the old fashioned way – the way our grandparents conducted business in their day.
We kindly ask that if you find something not to your satisfaction, that you give us the opportunity to correct it PRIOR to leaving us a harmful feedback, which could then lead to pay reductions or eliminations for our students and underemployed workers, OR even to suspensions of accounts. We don't want anyone to be unhappy, so please tell us if something goes wrong! We are human too! (those of us who aren't elves....)
About feedback, and specifically about the FIVE STAR DSR system, says on their website: “Sellers need to minimize the occurrence of 1 and 2 ratings in all categories.
If your rating falls below the minimum standards you can face limits on your selling activity or suspension.”
Our business is our sole income – it is what several families in our community depend upon. We do this work in support of several non-profit organizations, and all our item owners and constituents depend upon us for the work we do here.
Kindly consider that a lower 1 or 2 rating represents a very high percentage when we do not receive positive feedback from all our happy buyers. Most of our customers are so busy, they forget to leave feedback, and we don't mind that at all – as long as everyone is happy. We get busy too! If you find you absolutely must have feedback left, please write and let us know. rules do NOT REQUIRE that anyone actually leave feedback.
Please help us to help you, and email or call us if something does not meet your expectations – FIRST - before leaving a low star rating, OR negative feedback. Thanks.
-----)--@ YOU MIGHT LIKE TO KNOW HOW WE ARE HELPING THE PLANET @--(----
We accept recycled packing materials from our community – peanuts, styrofoam, boxes, newspaper, bubble wrap – of any shape and size – for use in our business – to help keep these items out of landfills. We hope you will recycle the materials at your end. Check freecycle to give these materials away – there are people who will pick them up at your door. We reach out to businesses in our community to recycle their packing items . We collect shredded paper from our local print shops also. Whenever possible, we shop local, and encourage others to do the same. We use much of the earth friendly materials we receive to do natural composting and organic gardening right here at ElvenRidge to foster and teach sustainability.
WE ARE A GREEN BOUTIQUE – KEEPING ITEMS OUT OF LANDFILLS EVERY DAY!!!
We are a community based seller, helping students and underemployed earn and learn.
On Mar-11-10 at 17:23:58 PST, seller added the following information:
Sellers: Delight buyers. Get your own map of past buyers.